Refund Policy
A legal disclaimer
Refund Policy
1. Cancellations
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Appointments cancelled more than 24 hours in advance: no charge, and any payments made will be refunded in full.
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Appointments cancelled less than 24 hours before the booking: we may charge the full fee, unless there are exceptional circumstances.
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If we need to cancel your appointment, you will be offered a full refund or the option to reschedule.
2. Refunds
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If you pay in advance and the service cannot be provided (e.g. therapist illness, travel disruption), you will receive a full refund.
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Refunds will be made using the same payment method used for the booking.
3. Your Rights
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As a consumer, your legal rights are protected under UK law. Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.
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If you are unhappy with the service you received, please contact us within 7 days so we can put things right.